FREQUENTLY ASKED QUESTIONS
Safety, efficiency, and accuracy you can count on.
See some common questions and answers below, or call us at 1 (866) 901-7372
- Which suspension types are compatible with Cleral scales?
Almost all suspension types including air ride, spring ride, walking beam, single drive axle, and auxiliary lift axle types.
For rare or unique suspension types, contact us for more information.
- Which truck types are compatible with Cleral scales?
Almost all heavy-duty trucks and tractors along with many medium duty trucks.
For rare or unique truck types, contact us for more information.
- Which Cleral scales have built-in Wi-Fi?
- How often do scales need to be re-calibrated?
Cleral weighing systems do not require routine re-calibration. Like any other piece of equipment on the truck, they should be checked periodically (suggested every six months) for accuracy.
Re-calibration will be required if an obvious weight discrepancy is noted or an error message is being displayed.
Visit to resources page to learn more about scale calibration.
- What customer support options are available for Cleral scales?
Customer service is extremely important to us. It’s important that you are prepared to share specific information about your problems (an error message code for example) and follow our customer service steps so we can quickly and efficiently help you find the solution.
First, you should contact your local dealer where you originally purchased your system. Or, call our customer service number at 1(866) 901-7372.
Many issues can be diagnosed and solved over the phone. For this reason, we recommend that you encourage drivers to call customer support directly while they are experiencing problems on the job.
- Where can I get a Cleral scale installed?
Any reputable truck service facility can install your Cleral weighing system. Self-installation is also an option. Contact us to learn more about self-install instructions.
- Where can I buy a Cleral scale?
Cleral systems are currently available through a select group of OEM’s and through many more truck and trailer dealers across the US. We recommend you ask your local truck or trailer dealer to contact us if they aren’t already a part of our network.
Contact us to find a dealer, or complete this form and we will get back to you.
- How do I get a quote?
- How will temperature impact the performance of the scale?
Temperature can impact weight readings on mechanical suspension systems but can be quickly resolved by performing a Tare function on your system.
- How do I self diagnose error messages for my on-board scale?
Your users’ manual has a trouble shooting section that includes explanations for error messages on the display screen.
If you are unable to self-diagnose the error message, contact the dealer who originally sold your system.
Or, call our customer service number at 1(866) 901-7372. Often times we can solve error messages over the phone.
- Where can I get my Cleral scale repaired?
Repairs should be managed through the dealer where you originally purchased your Cleral scale.
Or, by contacting Cleral-USA at 1(866)901-7372 for instructions regarding warranty, returns, or factory repairs. Replacement parts are readily available and usually can be shipped the next day.
- Where can I get user manuals and self-installation literature?
Your Cleral scale originally came with a users’ manual.
Replacement manuals are available on the resources page, or by contacting Cleral-USA at 1(866)901-7372.
- What is Cleral’s warranty?
Cleral Products come with a 1 year parts warranty.
- Are there financing options available?
Check with your local dealer to learn more about financing options.
